Support
Email support@bedlamapps.com and a human will reply. Including your iOS version and what you were doing when something went wrong makes it much faster to help.
Common issues
Apps aren't being blocked
Check that Screen Time permission is granted in Settings → Screen Time, and that you've selected apps to block inside BiteLock. iOS occasionally revokes Family Controls authorisation after a system update — re-granting it in Settings resolves this.
PaceCam isn't starting
PaceCam needs camera permission and an active Premium subscription. Check Settings → BiteLock → Camera.
Restoring a subscription
Open BiteLock, go to settings and choose Restore Purchases. Subscriptions are tied to your Apple Account, so make sure you're signed in with the one used to purchase.
Cancelling
Cancel through your App Store account settings at least 24 hours before the current period ends.